1. Browse your users
2. View their social profiles
3. Reach out to them
4. Track the relationships

1. Browse your users (and find new sign-ups or active users)

   Zoom
   • Sort and filter by account age, activity, relationship
     and anything else you send to Intercom
   • Watch them log in to your app around the world in real-time

2. View their social profiles (and discover who they are)

   Zoom
   • See when they signed up, last logged in, where
     they’re located, what time it is there and so much more
   • See their photo and check out their profiles
     on Twitter, LinkedIn, Facebook and other networks

3. Reach out to them (and ask for feedback or offer help)

   Zoom
   • Write a message to those users you’re interested in
   • You can also create rules to automatically message certain users at certain times Zoom
   Zoom
   • They receive in-app messages the next time they log in
   • You can add an inbox to your app
     to store a history of your users’
     conversations with you
   Zoom
   • You see a list of open replies waiting for your response
   • Respond easily, manage open conversations

4. Track the relationships (and spot those who need attention)

   Zoom
   • Our relationship metric tracks how familiar you and the user are with each other
   • The stronger the relationship, the more likely they will pay,
     upgrade, refer friends, send feedback and stick around

All this power from one little Javascript snippet

• No big code changes
• No data imports
• No API integration
• No database integration

• Just include
  this in your HTML
• We only need the user’s
  e-mail address and sign-up date,
  but you can also include
  custom data (like price plan,
  company name, etc.)

<script>
  var intercomSettings = {
    app_id: 'tx2p1ufd7g30c',
    email: 'john@example.com',
    created_at: 315532800
  };
  (function() {
    function async_load() { var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = 'https://api.intercom.io/api/js/library.js'; var x = document.getElementsByTagName('script')[0]; x.parentNode.insertBefore(s, x); }
    if (window.attachEvent) {
      window.attachEvent('onload', async_load);
    } else {
      window.addEventListener('load', async_load, false);
    };
  })();
</script>

People kind of love it

• “This truly changes the way we build a relationship
  with our customers.” — Loucas Papantoniou

  Usabilla

• “Knowing who is using Gaug.es and from where in the
  world has been inspiring to watch.” — John Nunemaker

  Gaug.es

• “Intercom filled a missing piece in our application. Instead of
  building out our own system we were able to quickly add a
  more personal way to communicate.” — Tom Markiewicz

  StatsMix

• “Intercom immediately replaced a time consuming,
  manual function we were doing every day and does
  it beautifully.” — Adam Wride

  DigMyData

• “Intercom has changed the way we talk to our users.
  Now, instead of waiting for them to contact us, we can
  reach out without spamming and start conversations
  that help us make better decisions.” — Jaco Joubert

  Guestlist

• “Intercom is the perfect CRM addition for any web
  app business … it’s about time to take your
  customers from like to love.” — Hannes Hoess

  HotGloo

• “Intercom helps us feel more connected with our users. And
  believe it or not, that’s a really important feeling when you’re
  building a web app.” — Jon Crawford

  Storenvy

• “A great tool to request immediate feedback from our users
  about a new feature for example.” — Ilan Abehassera

  Producteev