Pricing

Option A: Start with one package

First from $49/mo, additional from $3/mo

Option B: Buy multiple packages

Three packages from $147/mo $57/mo

Option A: Start with one package

For sales & support teams

Acquire Beta

Chat with visitors on your website to help them become customers.


  • Live conversations with visitors
  • Reply via a team inbox
Flat price
$4900
See pricing
For marketing teams

Engage

Onboard and retain customers with targeted email and in-app messages.


  • Send rich emails and in-apps
  • Create custom email templates
Start from
$4900
See pricing
For product teams

Learn

Get product feedback from the right customers, in-app or by email.


  • Start conversations with users
  • Send basic emails and in-apps
Start from
$4900
See pricing
For support teams

Support

Help customers inside your web or mobile app, and by email.


  • Receive in-apps and emails
  • Reply via a team inbox
Start from
$4900
See pricing
For your company

Observe

See who your customers are and what they do in your app.


  • Live data and event tracking
  • User and company profiles
Forever
Free
Get started

Option B: Buy multiple Intercom packages together

For your company
  1. Engage
  2. +
  3. Learn
  4. +
  5. Support
Start from
$5700
See pricing
Acquire is purchased separately for an additional $49/mo flat price while in beta.

Compare Paid Packages

Acquire For sales & support teams Engage For marketing teams Learn For product teams Support For support teams
Who you can talk to Website visitors Users of your app (web or mobile)
Outbound messaging

Website messages

Email

Custom sender address

In-app announcements

Email

Custom sender address

Mobile push notifications

In-app chats

Email

Mobile push notifications

Inbound messaging Website Messenger

In-app Messenger

Email forwarding

Conversation management Team inbox Team inbox Team inbox
Key Pro features

Message A/B testing

Message A/B testing

Custom email templates

Lightweight replies Inbox Insights
See pricing See pricing See pricing See pricing

Frequently Asked Questions

Can I try Intercom for free?

You can try any package, or collection of packages, free for 14 days. You can buy, upgrade, or cancel at any time. The Observe package is free forever.

Can I only buy one or all packages?

You can start with one package or multiple packages. You can add or remove packages at any time. The free Observe package is included with all paid packages.

What’s the difference between Basic and Pro?

Each package has a ‘Basic’ plan and a ‘Pro’ plan. The ‘Pro’ plan includes additional features. You can upgrade or downgrade between the ‘Basic’ and ‘Pro’ plans of a package at any time.

How do you define a ‘User’?

A ‘User’ is an end-user of your web or mobile app that you track inside Intercom. This is typically a registered user of your product that logs in. You can delete Users.

How is pricing calculated when my ‘User’ count changes?

Pricing for the Learn, Engage, and Support packages is based the total number of ‘Users’ you track in Intercom. Your price can increase or decrease based on the total number of tracked ‘Users’ increasing or decreasing.

Is my customer data safe with Intercom?

Keeping our customers' data secure is the most important thing Intercom does. We go to considerable lengths to ensure that all data sent to Intercom is handled securely. See here for more information including our Terms of Use and Privacy Policy.

What if I have more than 50,000 users, a freemium model, or a B2C business?

We’ll work with you to create a custom subscription tailored to your needs. Intercom is used by more than 5,000 businesses — big and small. Just contact us to get started.