Pricing

Option A
Start with one product
Option B
Start with multiple products
Option A

Start with one product

First product from $49 per month,
add more from $4 per month

Acquire

Live Chat

Chat with visitors to your website in real-time, capture them as leads, and convert them to customers.

starts at $49 per month

Engage

Marketing Automation

Send targeted email, push, and in-app messages to onboard new users, announce new features, and re-engage people who slip away.

starts at $49 per month

Learn

Customer Feedback

Get feedback from the right customers with targeted in-app and email messages. Start conversations, and get feedback at scale.

starts at $49 per month

Support

Customer Support

Let customers ask for help from inside your app or by email. Collaborate in a team inbox and send timely, personalized responses.

starts at $49 per month

Option B

Start with multiple products

Engage + Learn + Support together
from $147 $57 per month

For your whole company

All the products you need to communicate with your users.

Engage

Onboard and retain customers with automated emails and in-app messages.

starts at $49 per month

Learn

Get feedback from the right customers with targeted in-app and email messages.

starts at $49 per month

Support

Help customers inside your web or mobile apps, and by email using a team inbox.

starts at $49 per month

starts at $147 $57 per month
To chat with visitors on your website, buy Acquire separately starting at $49 per month.

See pricing

Compare Products

Acquire

Live Chat

Engage

Marketing Automation

Learn

Customer Feedback

Support

Customer Support
Who can you message Website visitors Users of your app (web or mobile)
Outbound messaging   Website chat messages

In-app announcements

Email

Mobile push notifications

Custom sender address  

In-app chats  

Email

Mobile push notifications

Inbound messaging   Intercom Messenger  

Intercom Messenger  

Email forwarding  

Conversation management   Team Inbox Team Inbox Team Inbox
Other key features  

Visitor Auto Messages  

Acquire Insights  

Message Goals

Message A/B testing

Custom email templates

Message scheduling

Lightweight Replies  

Assignment Rules  

Support Insights  

See pricing See pricing See pricing See pricing

Frequently Asked Questions

Can I try Intercom for free?

You can try any product or combination of products free for 14 days. You can buy, upgrade, or cancel at any time. Using the Intercom platform to see your users with live data and event tracking is free forever.

Can I only buy one or all products?

You can start with one product or multiple products. You can add or remove products on the Intercom platform at any time.

What’s the difference between Lite and Standard?

Each product has a ‘Standard’ plan and a ‘Lite’ plan. For teams that are smaller or are new to Intercom, the ‘Lite’ plan offers fewer features. You can upgrade or downgrade between a product’s ‘Standard’ and ‘Lite’ plans at any time.

How do you define 'People'?

Pricing for each product is based on the number of 'People' tracked in Intercom. There are two types of 'People'—'Leads' and 'Users'.

A ‘Lead’ is a unique visitor to your website that starts a conversation with you via the Intercom Messenger. You need our Acquire product to use the Intercom Messenger on your website to chat with logged out users.

A ‘User’ is typically a registered user of your web or mobile app that logs in. If a 'Lead' signs up to your product (and the cookie we use to track them is present in the browser) they then become a 'User' in Intercom.

'Leads' and 'Users' can be imported via CSV. You can delete 'Leads' and 'Users' at any time.

How is pricing calculated when my ‘People’ count changes?

Your price can increase or decrease based on the total number of tracked ‘People’ increasing or decreasing.

Is my customer data safe with Intercom?

Keeping our customers’ data secure is the most important thing Intercom does. We go to considerable lengths to ensure that all data sent to Intercom is handled securely. See here for more information including our Terms of Use and Privacy Policy.

What if I have more than 50,000 users or a freemium or B2C business model?

Contact us to discuss pricing. More than 8,000 businesses use Intercom to connect with both small and large user bases. We’d love to learn about your needs and what you’re interested in using Intercom for. Let us know and we’ll respond as soon as possible.

Get started on the Intercom platform for free

Sign up and see who your customers are with user and company profiles. Use live data and event tracking to see what they do in your product.